In a growing trend to de-skill civil servants and turn staff into box ticking robots and run government departments by process, the DWP has appointed Capgemini to apply “lean” business tools to its processes, as part of an ongoing change programme.
Capgemini will deliver the £5.7m contract with consultants Ad Esse and Going Lean.
Lean techniques began with Toyota in Japan in the 1950s and 60s and are used by manufacturing and service industries around the world. They look at the number of processes that organisations make and seek to identify what would make better value.
However, there have been significant problems with lean at HM Revenue and Customs, where Unipart has been operating a £7m programme.
But the Public and Commercial Services Union (PCS) said staff were unsure about the scheme, claiming there had been overzealous implementation in other departments, such as HMRC where someone was asked “to take a banana off their desk because they were not eating it.”
“We have had real issues with lean in Revenue and Customs, where it has been taken to ludicrous lengths. The system has been imposed on staff and turned people into robots. Work on tax claims has been broken into individual tasks and de-skilled the workforce”.
George Orwell wrote about The Ministry of Truth, which concerned itself with news, entertainment, education, and the fine arts. The Ministry of Peace, which concerned itself with war. The Ministry of Love, which maintained law and order. And the Ministry of Plenty, which was responsible for economic affairs.
NuLab – Destroying Britain from the inside out.