DWP to 'deskill' staff

In a growing trend to de-skill civil servants and turn staff into box ticking robots and run government departments by process, the DWP has appointed Capgemini to apply “lean” business tools to its processes, as part of an ongoing change programme.

Capgemini will deliver the £5.7m contract with consultants Ad Esse and Going Lean.

Lean techniques began with Toyota in Japan in the 1950s and 60s and are used by manufacturing and service industries around the world. They look at the number of processes that organisations make and seek to identify what would make better value.

However, there have been significant problems with lean at HM Revenue and Customs, where Unipart has been operating a £7m programme.

But the Public and Commercial Services Union (PCS) said staff were unsure about the scheme, claiming there had been overzealous implementation in other departments, such as HMRC where someone was asked “to take a banana off their desk because they were not eating it.”

“We have had real issues with lean in Revenue and Customs, where it has been taken to ludicrous lengths. The system has been imposed on staff and turned people into robots. Work on tax claims has been broken into individual tasks and de-skilled the workforce”.

George Orwell wrote about The Ministry of Truth, which concerned itself with news, entertainment, education, and the fine arts. The Ministry of Peace, which concerned itself with war. The Ministry of Love, which maintained law and order. And the Ministry of Plenty, which was responsible for economic affairs.

NuLab is now paying consultants to make this kind of government department reality, with moronic processes like this.

NuLab – Destroying Britain from the inside out.


About IanPJ

Ian Parker-Joseph, former Leader of the Libertarian Party UK, who currently heads PDPS Internet Hosting and the Personal Deed Poll Services company, has been an IT industry professional for over 20 years, providing Business Consulting, Programme and Project Management, specialising in the recovery of Projects that have failed in a process driven world. Ian’s experience is not limited to the UK, and he has successfully delivered projects in the Middle East, Africa, US, Russia, Poland, France and Germany. Working within different cultures, Ian has occupied high profile roles within multi-nationals such as Nortel and Cable & Wireless. These experiences have given Ian an excellent insight into world events, and the way that they can shape our own national future. His extensive overseas experiences have made him all too aware of how the UK interacts with its near neighbours, its place in the Commonwealth, and how our nation fits into the wider world. He is determined to rebuild many of the friendships and commercial relationships with other nations that have been sadly neglected over the years, and would like to see greater energy and food security in these countries, for the benefit of all. Ian is a vocal advocate of small government, individual freedom, low taxation and a minimum of regulation. Ian believes deeply and passionately in freedom and independence in all areas of life, and is now bringing his professional experiences to bear in the world of politics.
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