When Banks dont care about fraud

Nich Starling. Aka The Norfolk
. A teacher and former councillor, has become the latest victim of
banking fraud.

Try as he may, he cannot get his bank to respond, answer
calls or help in any way, and the only contact he has had with them has proven
to be lies from the Bank.

Is Lloyds TSB really on a suicide mission to prove just how
much it doesn’t care about its customers.

We have written many times
about Banks being amongst the biggest enablers of fraud, of being slapdash in
their protection of customer data and believe that this is a direct result of
the Governments policy of not enforcing fraud and security regulations
at source, policy that should force the banks to comply.


This is Nich’s story.

mentioned yesterday about the problem I was having regarding Lloyds TSB bank
and their inept policy of not answering phones in their Fraud Departments.

Well for me it gets worse. It appears that the Fraud departments take over 45
minutes to answer phone calls and they lie when they speak to you.

For example, yesterday I waited 45 minutes to speak to someone at Lloyds TSB
about the missing money from my account. They said they would cancel my bank
card for the moment, as I requested, for fear that my fraud could also be card
fraud. When I visited my bank today in person, it turns out my card had not
been cancelled at all.

Then the bank informed me that they could do nothing and that I had to deal
with their internet fraud department by phone. They said I was welcome to use
their phone at the branch. Fifty minutes later I was still in a queue of calls
waiting to be answered and the branch itself was beginning to close. When the
bank staff member who was helpig me asked how I had got on he was astonished to
hear that Lloyds TSB internet Banking Fraud department has not answered my

So as I write, nineteen minutes in to my third call to Lloyds TSB in less than
24 hors (of which nearly 2 hours of the 24 has been spent on the phone to
them), I still canot speak to anyone in person and I have had more than £3,000
removed from my account.

A simple word of advice for anyone contemplating opening an account with Lloyds
TSB or thinking of Internet Banking at all. DON'T !!!


Banks, in the same way as politicians, will always be judged
by what they do, not what they say.

The Government has abdicated its responsibilities for fraud, removing
the reporting for fraud from the Police and handing it to the Banks to deal with. Is this an
example of how fraud is to be dealt with in the future.

The actions of Lloyds TSB, as experienced by Nich, is
clearly saying that its customers are not worth the effort, they really are
just in it for the money.

NuLab – Destroying Britain from the inside out.


About IanPJ

Ian Parker-Joseph, former Leader of the Libertarian Party UK, who currently heads PDPS Internet Hosting and the Personal Deed Poll Services company, has been an IT industry professional for over 20 years, providing Business Consulting, Programme and Project Management, specialising in the recovery of Projects that have failed in a process driven world. Ian’s experience is not limited to the UK, and he has successfully delivered projects in the Middle East, Africa, US, Russia, Poland, France and Germany. Working within different cultures, Ian has occupied high profile roles within multi-nationals such as Nortel and Cable & Wireless. These experiences have given Ian an excellent insight into world events, and the way that they can shape our own national future. His extensive overseas experiences have made him all too aware of how the UK interacts with its near neighbours, its place in the Commonwealth, and how our nation fits into the wider world. He is determined to rebuild many of the friendships and commercial relationships with other nations that have been sadly neglected over the years, and would like to see greater energy and food security in these countries, for the benefit of all. Ian is a vocal advocate of small government, individual freedom, low taxation and a minimum of regulation. Ian believes deeply and passionately in freedom and independence in all areas of life, and is now bringing his professional experiences to bear in the world of politics.
This entry was posted in Main Page. Bookmark the permalink.

0 Responses to When Banks dont care about fraud

  1. Anonymous says:

    It is not only in this part of the world that banks are trying to evade their responsibilities, and blame the customer when it all goes wrong. Have a look at http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9025780&intsrc=news_list
    where you will see that the New Zealand banks will wish to look at a user's PC “to verify whether they have enough security protection” before entertaining any claim of internet banking fraud.