Nich Starling. Aka The Norfolk
Blogger. A teacher and former councillor, has become the latest victim of
Try as he may, he cannot get his bank to respond, answer
calls or help in any way, and the only contact he has had with them has proven
to be lies from the Bank.
Is Lloyds TSB really on a suicide mission to prove just how
much it doesn’t care about its customers.
We have written many times
about Banks being amongst the biggest enablers of fraud, of being slapdash in
their protection of customer data and believe that this is a direct result of
the Governments policy of not enforcing fraud and security regulations
at source, policy that should force the banks to comply.
This is Nich’s story.
mentioned yesterday about the problem I was having regarding Lloyds TSB bank
and their inept policy of not answering phones in their Fraud Departments.
Well for me it gets worse. It appears that the Fraud departments take over 45
minutes to answer phone calls and they lie when they speak to you.
For example, yesterday I waited 45 minutes to speak to someone at Lloyds TSB
about the missing money from my account. They said they would cancel my bank
card for the moment, as I requested, for fear that my fraud could also be card
fraud. When I visited my bank today in person, it turns out my card had not
been cancelled at all.
Then the bank informed me that they could do nothing and that I had to deal
with their internet fraud department by phone. They said I was welcome to use
their phone at the branch. Fifty minutes later I was still in a queue of calls
waiting to be answered and the branch itself was beginning to close. When the
bank staff member who was helpig me asked how I had got on he was astonished to
hear that Lloyds TSB internet Banking Fraud department has not answered my
So as I write, nineteen minutes in to my third call to Lloyds TSB in less than
24 hors (of which nearly 2 hours of the 24 has been spent on the phone to
them), I still canot speak to anyone in person and I have had more than £3,000
removed from my account.
A simple word of advice for anyone contemplating opening an account with Lloyds
TSB or thinking of Internet Banking at all. DON'T !!!
Banks, in the same way as politicians, will always be judged
by what they do, not what they say.
The Government has abdicated its responsibilities for fraud, removing
the reporting for fraud from the Police and handing it to the Banks to deal with. Is this an
example of how fraud is to be dealt with in the future.
The actions of Lloyds TSB, as experienced by Nich, is
clearly saying that its customers are not worth the effort, they really are
just in it for the money.
NuLab – Destroying Britain from the inside out.