Halifax investigated by ICO for binning customer details

The Information Commissioner's Office (ICO) is conducting an audit of
Halifax Bank of Scotland's
(HBOS) data security procedures after it was revealed that the bank was putting
customers' financial documents in ordinary bins.

The act, uncovered by the BBC's Watchdog
programme, is in breach of an undertaking to the ICO signed by HBOS earlier
this year after it was found throwing out documents containing customer
details.

Watchdog reporters said they found torn up bank statements
which revealed customer names and account numbers and a complete, untorn cheque
for nearly £1,700 in a bin outside a branch of Halifax.

HBOS apologised in a statement. “We're very sorry for any inconvenience
we've caused. All of the relevant authorities, including the Information
Commissioner and Financial Services Authority (FSA), were informed immediately.

“We process over 100 million transactions through our branch network
every year. This incident, which is clearly regrettable, needs to be viewed
within that context. Following the approach from Watchdog, we're
reviewing our procedures again,” said the bank. (source)

The dumping of customers financial documents has nothing to
do with processing, it is to do with a lack of care, a lack of due diligence in
securing customer data, which could make Halifax (HBOS) an enabler of ID fraud.

 

We await the ICO’s report with interest. The fight to deprive the fraudsters of their source material must go on.

 

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About IanPJ

Ian Parker-Joseph, former Leader of the Libertarian Party UK, who currently heads PDPS Internet Hosting and the Personal Deed Poll Services company, has been an IT industry professional for over 20 years, providing Business Consulting, Programme and Project Management, specialising in the recovery of Projects that have failed in a process driven world. Ian’s experience is not limited to the UK, and he has successfully delivered projects in the Middle East, Africa, US, Russia, Poland, France and Germany. Working within different cultures, Ian has occupied high profile roles within multi-nationals such as Nortel and Cable & Wireless. These experiences have given Ian an excellent insight into world events, and the way that they can shape our own national future. His extensive overseas experiences have made him all too aware of how the UK interacts with its near neighbours, its place in the Commonwealth, and how our nation fits into the wider world. He is determined to rebuild many of the friendships and commercial relationships with other nations that have been sadly neglected over the years, and would like to see greater energy and food security in these countries, for the benefit of all. Ian is a vocal advocate of small government, individual freedom, low taxation and a minimum of regulation. Ian believes deeply and passionately in freedom and independence in all areas of life, and is now bringing his professional experiences to bear in the world of politics.
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